How To Return DirecTV Equipment

How to return DirecTV equipment? There are three easy ways to return DirecTV equipment:

  1. FedEx or UPS
  2. By using a Directv return kit.
  3. By using a return label

Please note that you MUST first contact DirecTV before returning your equipment. After talking to customer service, they will offer you one of the below options.

You need to go to a full-service UPS or FedEx center, not just a mailing depot representing multiple shipping services. Not every UPS and FedEx store is available for return. 

Return DirecTV Equipment (1)

Return DirecTV Equipment Using FedEx

  • Find your nearest FedEx location.
  • Copy your 9-digit DirecTV account number (found at the top of your box or on your bill).
  • Take your DirecTV equipment along with your account number to the FedEx location.
  • FedEx will pack your equipment and send it back to DirecTV for free.
  • Collect your receipt confirming your DirecTV equipment return.

Return DirecTV Equipment Using UPS

  • Find a UPS location near you.
  • Copy your 9-digit DirecTV account number (found at the top of your box or on your bill).
  • Take your DirecTV equipment along with your account number to the UPS location.
  • UPS will pack your equipment and send it back to DirecTV for free.
  • Collect your receipt confirming your DirecTV equipment return.

Use A DirecTV Return Kit

  • Call Directv and tell them that you want to return your DirecTV equipment.
  • Customer service will send you a prepaid shipping label and return kit.
  • Pack all the equipment into a box.
  • Attach the prepaid shipping label with the return address at the top of your box.
  • Give the package to your mail courier or take the package to the post office.

Returning DirecTV Equipment Using Return Label

  • Use the materials found in the box your new equipment came in to pack up your equipment.
  • Remove the bottom receipt tab on the return shipping label. 
  • Stick the return shipping label over the original label.
  • Remove all other labels.
  • You NEED the return, or it won’t return to AT&T/Directv.
  • If you have DIRECTV or Fixed Wireless Internet – Drop it off at a post office or any FedEx location.
  • U-verse TV or AT&T Internet – Drop the box off at an authorized UPS drop-off location.

What To Return When Sending Back DirecTV Equipment

ServiceWhat you returnWhat you keep
AT&T TVYour AT&T TV device if you’re
canceling service within 14 days of
delivery or ship date – learn more
Your AT&T TV device if you’re
canceling service after 14 days
– learn more
DIRECTVAll receivers. All remote controls. Wireless access pointSatellite dish and its accessories
like the mount and pole
U-verse TVAll receivers. All remote controls 
AT&T Internet
& AT&T Fiber
Wi-Fi gateway. Wi-Fi extenders, if they’re included
as a part of your Extended Wi-Fi
Service
Wall-mounted equipment
like Ethernet jacks, Fiber
jacks, or Optical Network
Terminals (ONTs) that may
be found in closets, garages,
attics, or outside your home equipment you own like
extenders, HDMI cables, or
Ethernet cables
Fixed Wireless
Internet
 Wi-Fi gatewayAntenna and accessories like
the mount and pole

Do I Need To Return DirecTV Remotes?

Yes. When returning your DirecTV equipment, you must include all remote controls that initially shipped with your purchase.

Do I Have To Return HDMI Cables To DirecTV?

No. When you return equipment to DirecTV, you can keep the HDMI cables that came with your purchase.

Things To Consider

  • To avoid a fee, return your equipment within 21 days of the service change or disconnect date. 
  • DirecTV only accepts undamaged equipment. Learn more about return equipment fees.
  • If you return damaged equipment, DirecTV/ATT may add a damaged equipment fee to your bill.
  • If you don’t get your return box or have other questions about a return, Contact DirecTV.

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