When you cancel your DIRECTV service or need to return equipment, it’s essential to follow the proper steps to avoid any additional fees. Here’s everything you need to know about returning DIRECTV equipment:
What equipment needs to be returned?
You must return all DIRECTV-provided equipment, including receiver/decoder boxes, cables, and remotes. If you’ve misplaced any equipment, contact DIRECTV to order replacement receivers and remotes before returning the items. By returning all the necessary equipment promptly, you can avoid any additional fees associated with unreturned or late equipment.
- Receiver/decoder boxes
How to return DIRECTV equipment
There are three ways to return your DIRECTV equipment:
- Return through UPS or FedEx: Locate the nearest UPS or FedEx location and bring your unboxed equipment along with your 9-digit account number. You don’t need to bring a box or label, as the equipment will be boxed up and shipped out at no charge.
- Return at a FedEx Office Pack and Ship: You can also return your equipment in person by bringing your unboxed equipment and 9-digit account number to a FedEx Office Pack and Ship location.
- Schedule a pickup: If you prefer, you can contact DIRECTV to schedule a pickup for your equipment. Pack up all the receiver/decoder boxes, cables, and remotes included with your account, and they’ll send someone to pick it up the next day.
Equipment return deadline and fees
To avoid a non-return equipment fee, you must return your undamaged equipment within 21 days of the service change or disconnect date. If you fail to return the equipment within this time frame, DIRECTV may charge a fee of $135 for each DVR, HD DVR, and Genie HD DVR. Additionally, there may be a charge of $99 per remote for unreturned equipment.
If your equipment arrives late, beyond the 21-day deadline, DIRECTV will refund the money they charged you for the equipment return fees. However, they give themselves two months to do so, and it’s up to you to ensure the refund is processed.
what happens if DIRECTV equipment is damaged during shipping
If your DIRECTV equipment is damaged during shipping, you may be held responsible for the loss or damage and the entire cost of any necessary service or repair of the leased equipment. However, if the return equipment is damaged due to abuse, a damaged equipment fee may be applied. To minimize the risk of damage during shipping, it’s essential to pack the equipment securely and follow the proper return procedures. If you believe the damage occurred due to the shipping process, you should contact DIRECTV to discuss the situation and explore possible solutions.
By following these steps and returning your equipment promptly, you can avoid any additional fees and ensure a smooth transition when canceling or changing your DIRECTV service.