How to Activate, Manage, Check Balance, Reload, and Replace a McDonald’s Gift Card

Learn how to activate, manage, check your balance, reload, and replace your McDonald's gift card with this comprehensive guide. Find out more here.

Activating a McDonald’s Gift Card

To activate your McDonald’s gift card, you can call their customer support at 1-877-458-2200[1]. Follow the operator’s instructions and choose the appropriate helpline extension for balance inquiry. Once your call is connected, provide the necessary information to activate your card[1].

Logging In and Managing Your McDonald’s Gift Card

To manage your McDonald’s gift card, you can create an account on the McDonald’s prepaid access website[2]. If you have forgotten your username or password, enter your registered gift card number or email address, and they will send you your username and a temporary password[2]. After logging in, you can check your balance, reload your card, and manage other settings related to your gift card.

Checking Your McDonald’s Gift Card Balance

There are several ways to check the balance on your McDonald’s gift card:

  1. Visit the McDonald’s Arch Card Balance page[3].
  2. Call the customer support number at 1-877-458-2200[1].
  3. Check your balance at participating McDonald’s restaurants[4].

Reloading Your McDonald’s Gift Card

You can reload your McDonald’s gift card in two ways:

  1. Visit any participating McDonald’s restaurant and ask a crew member at the counter to load your Arch Card[5].
  2. Log in to your account on the McDonald’s prepaid access website and reload your card online[2].

Using Your McDonald’s Gift Card

You can use your McDonald’s gift card at any of the 14,000+ participating restaurant locations throughout the U.S. when ordering via the drive-thru, at the register, or the kiosk[5]. The card balance never expires, and no fees are charged in connection with its use or non-use[4].

Replacing a Lost, Stolen, or Damaged McDonald’s Gift Card

If your McDonald’s gift card is lost, stolen, or damaged, you can request a replacement by submitting a request via the Contact Us Form on the McDonald’s website[6]. Cards will only be replaced upon submission of acceptable supporting documents, which may include activation receipt, purchase receipt, account summary, online purchase electronic receipt, and/or a picture of your damaged card[6]. For properly submitted claims, a new card will be issued for the remaining balance at the time of deactivation. Please allow 4-6 weeks for delivery of replacement Arch Cards[6].

Purchasing McDonald’s Gift Cards

You can purchase McDonald’s gift cards at participating McDonald’s restaurants, online at, and with other authorized third-party retailers such as Kroger, Walgreens, Kohl’s, Food Lion, and more[7]. McDonald’s gift cards can be loaded with USD$ denominations and used to purchase goods and services at participating McDonald’s restaurants in the United States[4].


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